Privacy Policy

Privacy Policy

Letlaunch Ltd

Company Number: 16606562

Registered in England & Wales

Last updated: 6th December 2025

1. Introduction & Controller Details

This privacy statement applies to Letlaunch Ltd (“Letlaunch”, “we”, “us” or “our”). Letlaunch Limited is a private limited company registered in England and Wales under company number 16606562.

Our registered office is located at Letlaunch Ltd, Unit 6a, The Village, 17-23 King Street, Reading RG1 2HG

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), Letlaunch Ltd is the data controller responsible for determining how and why your personal data is processed. Letlaunch is registered with the Information Commissioner’s Office (ICO) under registration number ZC007907.

Letlaunch is committed to safeguarding your privacy and handling your personal data transparently and securely. This privacy statement explains the basis on which any personal data we collect from you, or that you provide to us, whether directly or indirectly, will be processed. Please read this document carefully to understand our practices and approach to handling personal information.

If you have any questions regarding this privacy statement or how we process personal data, you may contact our Data Protection Officer at:

Email: hello@letlaunch.co.uk

FAO: Data Protection Officer, Letlaunch Ltd

2. GDPR Definitions

Within this privacy statement, we use several terms defined under the UK General Data Protection Regulation (UK GDPR). These terms are important for understanding how personal data is handled:

Personal Data

Any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is someone who can be identified directly or indirectly - for example, by name, identification number, location data, online identifier, or factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

Controller

The individual or organisation that determines the purposes and means of processing personal data. In many circumstances, Letlaunch acts as a controller.

Processor

A third party that processes personal data on behalf of a controller, following the controller’s instructions. Letlaunch may act as a processor when providing services to Users.

Processing

Any operation performed on personal data, whether automated or not. This includes activities such as: collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure via transmission or sharing, alignment, restriction, deletion, or destruction.

3. What We Do

Letlaunch is an online lettings technology platform designed to make the renting process more efficient and accessible for everyone involved in the property market.

We support Landlords in finding suitable tenants, creating legally compliant tenancies, and accessing a range of services to help manage rental properties.

We also support Tenants by helping them communicate with Landlords and enter into new tenancies. For the purposes of this privacy statement, the term “Tenants” also includes any individual guarantors acting on behalf of a Tenant.

Throughout this Privacy Statement, Landlords and Tenants are collectively referred to as Users.

Letlaunch provides various tools and services to assist both Landlords and Tenants throughout the renting lifecycle, from initial property search or property listing, through to tenancy creation and check in support.

4. Our Status Under GDPR

Letlaunch may act either as a data controller or a data processor, depending on the nature of the interaction and the specific service being provided.

When Letlaunch acts as a data processor

We act as a processor when we handle personal data on behalf of our Users, strictly following their instructions. This typically occurs when we provide services that support a User’s own responsibilities, such as assisting Landlords in managing tenant enquiries or processing Tenant data during tenancy creation.

When Letlaunch acts as a data controller

We act as a controller when we determine the purposes and means of processing personal data.

Examples include:

• Operating and improving our platform
• Processing our employees’ personal data
• Handling enquiries
• Managing marketing communications
• Ensuring platform security and fraud prevention

In these cases, Letlaunch is responsible for ensuring the processing complies with UK GDPR.

5. Lawful Bases for Processing Personal Data

Letlaunch processes personal data only where we have a lawful basis to do so, as defined under Article 6 of the UK GDPR. Depending on the circumstances, one or more of the following legal grounds will apply:

Consent

You have given clear, informed consent for your personal data to be processed for one or more specific purposes.

Where consent is relied upon:

• It will always be freely given, specific, informed, and unambiguous
• You may withdraw your consent at any time (details on how to do this are set out later in this policy)

Contract Performance

Processing is necessary for entering into or fulfilling a contract with you.

Examples include:

• Setting up a tenancy
• Facilitating a property enquiry or rental application
• Providing services you have purchased from Letlaunch

Legal Obligations

Processing is required to comply with the law. For example, Letlaunch may need to process or retain certain data for taxation, anti-fraud, or regulatory purposes.

Legitimate Interests

Processing is necessary for Letlaunch’s legitimate business interests, except where those interests are overridden by your rights or freedoms.

We rely on legitimate interests for activities such as:

• Maintaining and improving our services
• Ensuring the security of our platform
• Sending service-related communications
• Preventing fraud or misuse of our services

Before relying on this lawful basis, Letlaunch carries out a balancing assessment to ensure that your rights and interests do not outweigh our legitimate interests.

6. Sensitive Personal Data

Letlaunch may process sensitive or special category personal data only in limited circumstances and only where a lawful exemption under Article 9 of the UK GDPR applies.

When We Process Sensitive Data on Behalf of Users

If a User (such as a Landlord or Tenant) requires a service that involves sensitive data - for example, information relating to identity documents or background checks - Letlaunch processes this data strictly under the lawful basis established by the User. In these situations, Letlaunch acts as a data processor, following the User’s instructions.

When We Process Sensitive Data as a Controller

Letlaunch may also process sensitive personal data for internal purposes, such as:

• Fulfilling our duties as an employer
• Meeting legal obligations related to employment law
• Ensuring workplace health and safety

In these cases, we rely on the exemptions available under Article 9(2), including processing necessary for employment, social protection, or similar obligations.

Our Approach to Sensitive Data

Letlaunch processes sensitive personal data:

• Only where strictly necessary
• Only where a valid exemption applies
• With heightened security and restricted access
• In accordance with our internal policies and legal requirements

7. Landlords - How We Collect, Use & Process Personal Data

How personal data is collected

Landlords who wish to learn more about Letlaunch’s services may provide their details to us in several ways, including:

• Submitting information through our website at https://www.letlaunch.co.uk or through any associated landing pages
• Completing an online enquiry form
• Contacting us directly by email or telephone using details provided on our website
• Meeting us at events or industry gatherings
• Interacting with us via social media or professional networking platforms

Landlords may provide personal data when:

• Registering for Letlaunch services
• Requesting support or further information
• Downloading resources
• Expressing an interest in advertising a property

Where we interact with individuals representing companies or organisations, the exchange is treated as a business-to-business interaction.

Types of personal data collected

Data that Letlaunch may collect about Landlords includes (but is not limited to):

• Name
• Telephone number
• Email address
• Home or business address
• Company/employer name
• Property details and property-related information
• Records of communications and support interactions

Letlaunch does not knowingly collect sensitive personal data from Landlords unless necessary and permitted by law.

When a Landlord visits our website, we may also collect information about website usage (such as browsing behaviour and navigation patterns) through cookies or similar technologies.

Who controls the personal data

When a Landlord uses our services - for example, by listing a property - the Landlord acts as the data controller for the Tenant-related personal data processed as part of the service. Letlaunch processes such data on behalf of the Landlord.

Who processes the personal data

Where Letlaunch processes personal data under a Landlord’s instructions, Letlaunch acts as a data processor.

Landlord personal data may also be processed by:

• Our website platform
• Email systems
• CRM systems
• Marketing tools
• Third-party service providers acting on our behalf

All such processing is carried out in compliance with UK GDPR and ePrivacy requirements.

Where personal data is stored and how it is used

Landlord personal data is stored securely in Letlaunch’s internal systems and databases. This data may be used to:

• Deliver and administer our services
• Communicate important updates or news about our services
• Improve platform performance, content and user experience
• Perform testing, analysis, research, or statistical reporting
• Support internal operations such as troubleshooting or fraud prevention
• Enhance the safety and security of our website
• Measure marketing effectiveness and deliver relevant content

How long personal data is stored

Letlaunch retains Landlord personal data:

• For the duration of the Landlord’s relationship with us
• For as long as necessary to fulfil contractual obligations connected to a tenancy
• Afterwards, in accordance with applicable legal limitation periods

Where a Landlord withdraws marketing consent or where data is no longer required, the data will be deleted or archived in accordance with Article 5 of the UK GDPR.

Where data is archived, we retain minimal necessary information to record:

• The fact consent was withdrawn, or
• Other compliance-related reasons preventing immediate deletion.

8. Tenants - How We Collect, Use & Process Personal Data

How personal data is collected

Tenants may provide personal data to Letlaunch when they:

• Register or submit details through our website at https://www.letlaunch.co.uk
• Complete an enquiry form on our website
• Contact us directly using the communication details provided online
• Interact with Letlaunch through partner platforms (such as property listing sites)
• Participate in referencing, tenancy creation, or other optional services offered by Letlaunch
• Communicate with us during the course of using our services

Tenants (and any applicable guarantors) provide personal data so that Letlaunch can:

• Facilitate their property search
• Connect them with Landlords
• Support tenancy creation
• Assist with referencing, compliance checks, or optional services such as move-in support

Additional personal data may be provided through ongoing communications across email, phone, in-app messaging, or other platforms.

Types of personal data collected

Letlaunch may collect the following types of data from Tenants:

General tenant data:

• Name
• Telephone number
• Email address
• Current and previous addresses
• Employment status and employment history
• Details of communications and interaction history

Data collected for tenancy setup or move-in services

For optional move-in or home setup services, we may process:

• Move-in and move-out addresses
• Tenancy start dates
• Utility and service provider information
• Other data required to facilitate the requested service
• Information relating to other household members, where relevant

Referencing data

During referencing, we may collect:

• Date of birth
• Address history
• Nationality
• Occupation and income details
• Passport or identity verification details
• Guarantor information (if applicable)

Sensitive personal data

Letlaunch may occasionally process sensitive personal data where strictly necessary and lawful, such as identity documentation, financial verification data, or information required for referencing.

Website usage data

When Tenants visit Letlaunch’s website, we may collect data relating to:

• Browsing behaviour
• Interactions with pages and features
• Navigation patterns

This occurs through cookies and similar technologies.

Who controls the personal data

The role of controller depends on the stage of the process:

When Tenants use Letlaunch to search for properties

Letlaunch acts as the controller for Tenant data collected to provide the property search service and to share relevant information with Landlords when a Tenant expresses interest.

When data is shared with a Landlord

Once Letlaunch discloses Tenant data to a Landlord, e.g. when a Tenant sends an enquiry or expresses interest in a property. the Landlord becomes the controller for that data for the purposes of responding to the Tenant or progressing the tenancy.

When Letlaunch facilitates tenancy creation

Where Letlaunch is instructed by the Tenant to help create a tenancy (for example, placing a holding deposit through our platform), the Tenant is the controller for personal data provided to Letlaunch for that specific purpose.

Move-in services

If Letlaunch offers optional move-in or home setup services in partnership with third-party providers:

• We may share relevant Tenant information (name, contact details, move-in date, etc.) with the provider.
• We rely on our legitimate interests to make this introduction, as it benefits the Tenant and supports their move-in process.
• Tenants are clearly informed and may opt out before any data is shared.
• Third-party providers act as independent controllers of the data they receive. Their own privacy notices apply.

Who processes the personal data

Tenant data may be processed by:

• Letlaunch (either as controller or processor, depending on context)
• Landlords (particularly after a Tenant makes contact regarding a property)
• Our website, email and CRM systems
• Verification, referencing, or payment providers
• Third-party contractors acting on our behalf

Processing is always carried out in accordance with UK GDPR and the ePrivacy Directive.

Where personal data is stored and how it is used

Tenant personal data is stored securely within Letlaunch’s systems and may be used to:

• Provide and administer our services
• Match Tenants with suitable properties
• Communicate service updates and relevant information
• Improve our website, platform, and user experience
• Analyse performance, conduct research, and ensure system efficiency
• Ensure website and account security
• Carry out anti-fraud checks
• Support referencing, tenancy setup, and ongoing tenancy processes

How long personal data is stored

Letlaunch retains Tenant personal data:

• For the duration of the Tenant’s relationship with Letlaunch
• For the duration of any resulting tenancy (as required under contract with the Landlord)
• Thereafter in accordance with statutory or legal limitation periods

Where a Tenant withdraws marketing consent or where retention is no longer necessary, personal data will be deleted or archived following Article 5 of the UK GDPR. Where data is archived, only minimal information necessary for compliance (such as proof of consent withdrawal) is retained.

9. Referencing Services

To provide Letlaunch’s referencing services, we may need to obtain and process personal data relating to Tenants and, where applicable, Guarantors (together referred to as “Applicants”). This section explains how we collect, use and share this information during the referencing process.

Credit Checks and Data Shared With Credit Reference Agencies

To carry out referencing, Letlaunch may conduct a soft credit check on the Applicant using a trusted credit reference agency. This type of check does not affect the Applicant’s credit score.

To perform this service, Letlaunch must share certain personal data with the credit reference agency, which will then act as an independent controller of the data it receives. The agency will also store some of this information.

A typical dataset received from the credit reference agency may include, but is not limited to:

• Electoral roll data
• County Court Judgments (CCJs)
• Credit history and adverse credit information
• Risk scores and creditworthiness indicators
• Bankruptcy or insolvency information

Letlaunch uses this information solely to compile a referencing report for the Landlord. In doing so, Letlaunch acts as a processor, following the Landlord’s instructions, while the Landlord acts as the controller.

Open Banking and Financial Information (If Used)

With the Applicant’s explicit consent, Letlaunch may use a secure Open Banking provider to obtain financial information required for referencing. This enables Letlaunch to confirm income levels and assess affordability on behalf of the Landlord.

The data provided to Letlaunch may include:

• Banking transactions
• Income deposits
• Regular outgoing payments
• Account details necessary for identity and financial verification

The Open Banking provider acts as an independent controller for the data it receives and processes. Letlaunch will receive only the information needed to produce the referencing report. Letlaunch then processes this data strictly as a processor, acting under the Landlord’s instruction.

How Referencing Data Is Used

Referencing data is used by Letlaunch to:

• Verify the identity of the Applicant
• Confirm employment and income details
• Check credit worthiness and rental suitability
• Create a comprehensive referencing report for the Landlord

Letlaunch does not use referencing data for any other purpose unrelated to the referencing process.

Who Controls Referencing Data?

The Landlord is the controller of data used to assess the Applicant’s suitability for a tenancy. Letlaunch acts as the processor, analysing the data and producing the required reports.

Credit reference agencies and Open Banking providers act as independent controllers for the information they receive directly.

How Long Referencing Data Is Retained

Referencing data is retained only for as long as necessary to fulfil its purpose, and in accordance with:

• Letlaunch’s retention policies
• Legal and regulatory requirements
• Limitation periods under UK law

After this period, data is deleted or securely archived in accordance with GDPR principles.

10. Payment Data

How payment data is collected

Users provide payment information to Letlaunch as part of:

• Purchasing Letlaunch services
• Making payments to Letlaunch (e.g. rent, deposit)
• Receiving payments from Letlaunch (e.g. rent collection services, reimbursements, refunds)

Payment data may be provided during onboarding, checkout, or at the point a User requires Letlaunch to process or transfer funds.

Types of payment data collected

The payment-related data Letlaunch may collect includes:

• Name
• Billing address
• Bank account number
• Bank sort code
• Payment card number
• Payment card start/issue date
• Payment card expiry date
• Three-digit CVV security code

Letlaunch will only collect the payment information necessary to provide the requested service. Letlaunch does not store this information, only processes it.

Who controls the personal data

Payment data is controlled by the User, who provides the data to Letlaunch so that we may process payments on their behalf. Letlaunch processes this data strictly in accordance with the User’s instructions and our terms and conditions.

Who processes the personal data

Payment data may be processed by:

• Letlaunch, in our capacity as a service provider
• Trusted third-party payment processors and gateways (e.g. card processors or direct debit providers)

These third parties act as either processors or independent controllers, depending on their role, and operate in compliance with financial regulations and applicable data protection laws.

How payment data is used

Letlaunch may use payment data for the following purposes:

• Charging Users for Letlaunch services
• Facilitating Landlord rent payments
• Transferring funds received from Tenants to Landlords
• Issuing refunds
• Maintaining records required for financial reporting, fraud prevention, and auditing

Letlaunch does not use payment data for any purpose unrelated to payment processing or compliance.

11. Employees - How Letlaunch Collects, Uses & Processes Employee Personal Data

How personal data is collected

Employees of Letlaunch provide personal data through various means, including:

• Email
• Internal systems or HR platforms
• Digital forms
• Paper documents
• Direct communication with management or HR

This data is required to establish, maintain, and manage the employment relationship between Letlaunch and its employees.

Types of personal data collected

Letlaunch may collect the following categories of employee personal data:

General employee data:

• Name
• Mobile phone number
• Email address
• Home address
• Postcode
• Job title and role-specific information
• Skills and professional notes
• Photograph (where applicable)

Sensitive personal data

Letlaunch may collect health-related or other special category data only where necessary and proportionate, typically for:

• Statutory reporting
• Workplace safety
• Absence management
• Supporting employee wellbeing

Sensitive data is handled with heightened security and restricted access.

Who controls the personal data

Letlaunch acts as the data controller for all personal data relating to its employees.

Who processes the personal data

In addition to internal processing by Letlaunch, employee personal data may be processed through:

• Third-party payroll providers
• HR platform providers
• Pension scheme administrators
• Other third-party service providers required to meet legal or contractual obligations

Letlaunch shares only the minimum necessary information with these providers. Data is also disclosed to government authorities when required by law (e.g., HMRC for taxation and payroll reporting).

How personal data is used

Letlaunch processes employee data to fulfil obligations including:

• Administering payroll
• Managing employment contracts
• Processing statutory deductions
• Overseeing performance management and HR processes
• Ensuring workplace safety and compliance
• Meeting tax, audit, and legal obligations

All processing is carried out in accordance with UK GDPR, employment law, and Letlaunch’s internal policies.

How long personal data is stored

Employee personal data is retained:

• For the duration of the individual’s employment
• For an appropriate period after employment ends, in line with Letlaunch’s data retention policy
• In accordance with statutory limitation periods and legal requirements (e.g. payroll records retention rules)

Data may be archived rather than deleted immediately where needed for compliance, legal defence, or regulatory purposes.

12. Third-Party Contractors

How personal data is collected

Letlaunch works with a range of third-party contractors to help deliver certain services. During these engagements, Letlaunch may collect personal data relating to individuals associated with these third-party businesses. This information may come from:

• Direct communication with the contractor
• Emails
• Invoicing and payment records
• Onboarding documentation
• Service delivery interactions

This data is collected to ensure that Letlaunch can coordinate, instruct, and manage third-party service providers effectively.

Types of personal data collected

Personal data we may collect from or about third-party contractors includes:

• Name
• Email address
• Phone number
• Home or business address
• Company details
• Job role or area of expertise
• Professional skills or qualifications
• Service history or relevant notes

Letlaunch does not knowingly collect sensitive personal data from contractors.

Who controls the personal data

Letlaunch acts as the data controller for personal data relating to third-party contractors, as it determines how this data is used for the purposes of service coordination and delivery.

Who processes the personal data

Personal data relating to contractors may be processed by:

• Letlaunch internally
• Email and communication platforms
• Accounting and payment systems
• Suppliers assisting in delivering or coordinating services

Third-party processors act only on Letlaunch’s instructions and are bound by contractual and legal data protection obligations.

How personal data is used

Letlaunch uses contractor-related personal data to:

• Coordinate services on behalf of Users
• Communicate instructions regarding a booked service
• Share necessary contact details with Users where required (e.g. to arrange access to a property)
• Process payments to contractors
• Maintain accurate service and transaction records
• Ensure smooth operational delivery across our platform

Letlaunch only shares contractor information where it is necessary to fulfil a service requirement.

How long personal data is stored

Personal data relating to third-party contractors is retained:

• For as long as the contractor provides services to Letlaunch
• For an additional period where necessary for accounting, legal, or operational reasons
• In line with Letlaunch’s internal data retention schedule and applicable limitation periods

After this period, data is securely deleted or archived according to GDPR principles.

13. Sharing Information

Letlaunch may share personal data with carefully selected third parties when necessary to deliver our services, fulfil contractual obligations, improve our platform, or comply with legal requirements. We only share the minimum information needed for the relevant purpose, and all third parties are required to process personal data in accordance with data protection law.

Third parties we may share information with

1. Other Letlaunch Users

For example, we may share your contact details with a Landlord if you request to view a property they have advertised.

2. Suppliers and Sub-Contractors

We may share relevant information with trusted contractors to help facilitate services requested by Users. This may include sharing your name, contact information, and property access details so they can arrange appointments or complete the required work.

3. Analytics and Search Engine Providers

We may share anonymised or pseudonymised information with analytics providers (such as Google Analytics) to help us understand how users interact with our website and to support improvements and optimisation.

Other situations where we may disclose personal data

1. Business Transfers

If Letlaunch or substantially all of its assets are acquired by a third party, personal data held by Letlaunch may be transferred as part of the acquisition. Any acquiring company would be required to handle your data in accordance with this privacy statement unless notified otherwise.

2. Legal, Regulatory, or Compliance Obligations

Letlaunch may disclose personal information when legally required to do so, including:

• To comply with a court order, law, or regulatory requirement
• To enforce or apply our terms and agreements
• To protect the rights, property, or safety of Letlaunch, our Users, or third parties

This may include sharing information with fraud-prevention services or credit-risk organisations.

14. Transfers of Personal Data Outside the UK/EEA

Letlaunch may store or process personal data outside the United Kingdom (UK) or European Economic Area (EEA) where necessary to provide our services. Any such transfers are carried out in compliance with applicable data protection legislation.

Storing personal data

Letlaunch uses secure cloud-based service providers to store personal data. Some of these providers may operate or store data in countries located outside the UK or EEA. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data.

Processing personal data

Letlaunch may use third-party service providers located outside the UK or EEA to support the delivery of our services. These may include:

• Hosting providers
• Analytics providers
• Communication platforms
• Payment processors
• Customer support tools

When transferring data internationally, Letlaunch uses only providers that meet approved data protection standards, such as:

• Standard Contractual Clauses (SCCs) approved by the UK or EU
• UK Addendum to EU SCCs
• Adequacy decisions issued by the UK government
• Other recognised transfer mechanisms ensuring an equivalent level of protection

Where Letlaunch is acting as a processor

In some cases, Letlaunch processes personal data on behalf of a Landlord or other third-party controller. If the controller instructs us to transfer personal data to a jurisdiction outside the UK or EEA:

• It is the responsibility of that controller to ensure the transfer is lawful
• Letlaunch will follow their written instructions, provided they comply with applicable regulations

Letlaunch will not transfer data internationally unless appropriate safeguards are in place.

15. Data Retention

Letlaunch retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, contractual, and operational obligations. Our approach is consistent with Article 5 of the UK GDPR and is guided by Letlaunch’s internal data retention policy.

General Principles of Retention

Letlaunch will retain personal data:

• For the duration of the User’s relationship with Letlaunch
• For the duration of any tenancy or service associated with that data
• For as long as required under applicable UK limitation periods
• For periods required by law (such as tax, auditing, or anti-fraud obligations)

Personal data may be held beyond these periods only where strictly necessary and appropriately justified, always balancing Letlaunch’s operational needs with the rights and freedoms of the data subject.

Where Letlaunch is the Controller

When Letlaunch determines the purpose and means of processing:

• We retain personal data only as long as reasonably required
• We may retain certain data to comply with statutory requirements (e.g. financial or legal obligations)
• After the retention period ends, data is securely deleted, anonymised, or archived

Archiving is used only where required to maintain a record for compliance (e.g. proof of consent withdrawal or regulatory reporting).

Where Letlaunch is the Processor

When Letlaunch processes data on behalf of a Landlord or another controller:

• Data is retained strictly in accordance with the controller’s instructions
• Retention periods must comply with UK GDPR and applicable law
• Users should refer to the relevant controller’s privacy policy or terms for specific retention details

Letlaunch will not retain data longer than instructed, unless required to do so by law.

16. Cookies

Letlaunch uses cookies and similar technologies to distinguish you from other visitors to our website. This helps us:

• Provide a smooth and personalised browsing experience
• Understand how our website is used
• Improve website performance and functionality

By continuing to browse the Letlaunch website, you agree to our use of cookies unless you adjust your browser settings to refuse them. A cookie is a small text file stored on your browser or device. It contains information that is transferred to your device’s hard drive to support website functionality and analytics.

Types of cookies we use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functions, such as:

• Logging into secure areas
• Using account features
• Ensuring site security

Without these cookies, some parts of the website may not function properly.

Analytical / Performance Cookies

These cookies help us:

• Recognise and count visitors
• See how users navigate our site
• Identify areas for improvement

This enables Letlaunch to ensure the website is user-friendly and performs effectively.

Functionality Cookies

These cookies allow our website to:

• Remember you when you return
• Save your preferences (e.g., region or language settings)
• Personalise content

This enhances your overall experience on the site.

Targeting Cookies

These cookies record:

• Pages you visit
• Links you click
• Browsing behaviour on our website

This information helps us make our content and advertising more relevant to your interests.

First-party cookies (Letlaunch cookies)

Letlaunch uses first-party cookies for core website functions.

How to block first-party cookies

You can disable first-party cookies via your browser settings, however:

• Blocking essential cookies may prevent you from accessing parts of the website
• Certain features may not work correctly if cookies are disabled

Third-party cookies

Letlaunch may use third-party services, such as Google Analytics, to collect anonymous usage data. These cookies help us understand how visitors interact with our website, including:

• Which pages are viewed
• How long users stay on the site
• How users arrived at the site
• Which features are most frequently used

These cookies do not collect personal data that identifies you.

How to block third-party cookies

You can block third-party cookies via your browser settings. However, doing so may affect website performance or limit certain features.

Further information about cookies

For more details on cookies and how to manage them, you can visit:

• https://www.allaboutcookies.org
• Internet Advertising Bureau: Guide to online advertising and privacy
• International Chamber of Commerce UK: Cookie guide

17. Your Right to Complain

If you have concerns about the way Letlaunch handles or processes your personal data, you have the right to make a complaint.

Complaining to the Supervisory Authority

The supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO). You can raise a concern or submit a formal complaint by following the instructions on the ICO’s website: www.ico.org.uk

The ICO can provide guidance and support regarding your data protection rights and our obligations under the law.

2. Complaining to Letlaunch Directly

If you prefer to contact Letlaunch first, we welcome the opportunity to address your concerns.

You can contact us at: hello@letlaunch.co.uk

FAO: Data Protection Officer, Letlaunch Ltd

We take all complaints seriously and will investigate your concerns promptly and fairly.

18. Contacting You

Letlaunch applies rigorous technical and organisational measures to protect the personal data we process and to minimise the risk of unauthorised access or disclosure. However, if an incident occurs that meets the criteria for notification under data protection legislation, Letlaunch will take the following steps:

Notification to the Supervisory Authority

If required under the UK GDPR, Letlaunch will notify the Information Commissioner’s Office (ICO) of a personal data breach without undue delay.

Notification to Affected Individuals

Where a breach is likely to result in a high risk to the rights and freedoms of affected individuals, Letlaunch will contact those individuals promptly and provide:

• A description of the nature of the breach
• The likely consequences
• Actions taken or proposed to address it
• Guidance on how individuals can protect themselves

Letlaunch is committed to transparency and to keeping affected Users informed in circumstances where the law requires us to do so.

19. Changes to This Privacy Statement

Letlaunch may update this privacy statement from time to time to reflect:

• Changes in our services,
• Updates in legislation or regulatory requirements, or
• Improvements in how we manage personal data.

When changes are made, Letlaunch will publish the updated version on our website. Where appropriate, and particularly if changes are material, we may notify you through email or other direct communication methods. We encourage you to review this page periodically to stay informed about how we protect and process your personal information.

20. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), individuals have a number of rights regarding their personal data. Letlaunch is committed to upholding these rights and ensuring transparency in how we process personal information.

Upon request, and where technically feasible, Letlaunch will confirm:

• What personal data we hold about you
• How it is being used
• The lawful basis for our processing
• Who it has been shared with (where applicable)

These rights include the following:

Right to be informed

You have the right to understand:

• The identity and contact details of the organisation processing your data (Letlaunch)
• The purpose and lawful basis for processing
• Details of any legitimate interests relied upon
• The categories of data being processed
• The recipients or categories of recipients of your data
• Whether we intend to transfer your data to another country and, if so, the safeguards in place

Right of access

You may request a copy of the personal data Letlaunch holds about you, along with supplementary information regarding its use.

Right to rectification

You may request correction of inaccurate or incomplete personal data.

Right to erasure (“right to be forgotten”)

You may request deletion of your personal data where:

• It is no longer needed for the purpose collected
• You withdraw consent (where consent was the legal basis)
• The data has been unlawfully processed

Some limitations apply where retention is required by law or for legal claims.

Right to restrict processing

You may request the restriction of your data in specific circumstances - for example, if you contest accuracy or object to processing.

Right to data portability

Where processing is based on consent or contract, and carried out by automated means, you may request your personal data in a commonly used, machine-readable format. Where technically feasible, you may also request that Letlaunch transfers it directly to another controller.

Right to object

You may object to:

• Processing based on legitimate interests
• Direct marketing
• Processing for research or statistical purposes

Letlaunch will stop processing unless we can demonstrate compelling legitimate grounds or where required for legal claims.

Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to lodge a complaint

You may raise a concern with the Information Commissioner’s Office (ICO) at any time.

Identification required

To protect your data, Letlaunch may request proof of identity before responding to a rights request. Acceptable forms of ID include:

• Passport
• Driving licence
• Birth certificate
• Utility bill from the past 3 months

Letlaunch may request additional information if necessary to confirm your identity.

21. Contact Details

If you have questions about this privacy statement, our data protection practices, or how your personal information is handled, you can contact us using the details below:

Letlaunch Ltd

Contact Name: Data Protection Officer

Address: Unit 6a, The Village, 17-23 King Street, Reading RG1 2HG

Email: hello@letlaunch.co.uk

Our Data Protection Officer is responsible for overseeing compliance with data protection laws and this privacy statement. You may contact them with any requests, concerns, or general enquiries about how Letlaunch processes personal data.